An SLA is an arrangement between two parties i.e. the provider of the service and the person making use of that service. It includes a set of deliverable promises that one is expected to provide to another under the terms of the agreement. Commonly, an SLA is seen between a company (service provider) and clients.

An SLA is written after careful judgement and assessments. An ideal SLA must define the statement of objectives, scope of services, service provider and customer responsibilities, performance metrics, penalties for contract breach, etc. There is a need for the SLA to be precise and should cater to the wants and requirements of the provider and the user. Hence, it is necessary that such agreements are drafted under the guidance of organisations such as Britidea. Britidea houses trained experts who will provide you with the exact guidance you need. Read on to find out more about SLAs.